The foundation of Sakhalin Rope Access Services customer satisfaction policy is based on “Customer Orientation”.

SRAS customer focused approach where customers may conveniently relay their requests, and where such requests, are addressed in fair and attentive manner, and where necessary improvements and controls are carried out in an ongoing manner to ensure highest standards apply, and which is based on transparency in our relations with customers. We review and reform our practices as necessary to deliver excellent work at highest standards and target building long term relationships with our customers.

Every feedback received from our customers is perceived as a gift. We use all our resources resulting from our experience based on long years and our customer-oriented service, to convert these feedbacks into “customer satisfaction“.